Strengthening first line telephone support for people who use methamphetamine in Australia

By: Krista J Siefried, Florence Bascombe, Dora Karavasilis, Nadine Ezard (National Centre for Clinical Research on Emerging Drugs, University of New South Wales, Australia) & Rosemary Hansen (Insight: Centre for alcohol and other drug training and workforce development, Australia)

Description: Australian alcohol and other drug (AOD) telephone helplines are a frontline service and often the first contact point for people with issues related to substance use, their family, friends or employers. These helplines take over 100,000 calls annually. This video outlines a training needs analysis of this critical Australian AOD workforce, providing a structured approach to supporting the first-line AOD counsellors to provide up-to-date and accurate information to assist Australians seeking information, support and advice.